Refund Policy

1. Overview

At ProVision Digital Services, LLC, we stand behind the quality of SermonAssist Pro. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Free Trial Period

2.1 Risk-Free Trial

All new users receive a 14-day free trial with full access to SermonAssist Pro features based on your selected subscription tier.

2.2 Trial Cancellation

To avoid being charged, you must cancel your subscription before the 14-day trial period ends. Cancellation can be done instantly through your account settings or by contacting support at support@provisiondigitalservices.com.

3. Paid Subscription Refunds

3.1 30-Day Money-Back Guarantee

If you are not satisfied with SermonAssist Pro during your first paid month (after the trial period), we offer a 30-day money-back guarantee.

3.2 Subsequent Months

After your first paid month:

• No refunds are provided for subscription fees already paid
• You may cancel at any time, and you will retain access until the end of your current billing period
• No partial month refunds are available
• No charges will occur after you cancel

4. Exceptional Circumstances

We understand that extraordinary situations may arise. Refunds outside our standard policy may be considered on a case-by-case basis for:

4.1 Technical Issues

• Extended Service Outages: If SermonAssist Pro is unavailable for an extended period due to our technical issues, we may issue prorated refunds or account credits
• Major Functionality Problems: If a core feature you specifically subscribed for becomes unavailable and cannot be fixed promptly
• Billing Errors: If you were charged incorrectly or charged multiple times in error

4.2 Special Circumstances

We may consider refund requests for:

• Serious illness or family emergency that prevents you from using the service
• Duplicate charges or subscription errors
• Unauthorized charges (if you can demonstrate unauthorized access)
• Other extraordinary circumstances beyond your control

Note: These exceptional refunds are granted at our sole discretion and require documentation of the circumstances.

5. Non-Refundable Items

The following are NOT eligible for refunds under any circumstances:

5.1 Subscription Months Already Used

• Any subscription period during which you accessed and used the Service
• Partial month refunds (except for the 30-day money-back guarantee on your first paid month)

5.2 Account Termination by Us

• If your account is terminated for violating our Terms of Service
• If your account is suspended for fraudulent activity or payment disputes

5.3 Change of Mind

• After the 30-day money-back guarantee period has expired
• If you simply no longer wish to use the service (outside the guarantee period)

6. How to Request a Refund

7. Refund Processing

7.1 Method of Refund

• All refunds are processed through the original payment method (Stripe)
• Refunds will appear on your credit card statement within 5-10 business days after approval
• We cannot issue refunds to a different payment method than was originally used

7.2 Currency

Refunds are issued in the same currency as the original charge (U.S. Dollars). Any currency conversion fees charged by your bank are not refundable.

8. Subscription Cancellation vs. Refund

If you're within your 30-day money-back guarantee period and want a refund, you must specifically request a refund - simply canceling your subscription will not automatically trigger a refund.

9. Ministry Tier (Multi-User) Subscriptions

For Ministry tier subscriptions (up to 5 users):

• The same refund policy applies as individual subscriptions
• The 30-day money-back guarantee applies from the date of the initial subscription purchase
• Refund requests must come from the primary account holder
• Adding or removing users does not extend or reset the guarantee period

10. Promotional Offers and Discounts

If you received SermonAssist Pro at a promotional price or with a discount:

• Refunds will be issued based on the actual amount paid, not the regular price
• Promotional pricing does not extend the refund guarantee period
• One-time promotional offers are not eligible for refund after redemption

11. Payment Disputes and Chargebacks

11.1 Chargeback Policy

• Disputed charges that could have been resolved through our refund process may result in account suspension
• We will respond to all legitimate chargebacks with transaction documentation
• Accounts with excessive chargebacks may be permanently banned from the Service

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Not affect refund eligibility for charges that occurred before the policy change
• Apply to all new subscriptions and renewals after the change date

13. Questions About Refunds

If you have any questions about our refund policy or wish to discuss your specific situation, please don't hesitate to contact us: